Customer Support
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Issue 1 - April 2006
Issue 2 - July 2006
Issue 3 - November 2006
Issue 5 - 2nd Quarter 2007
Issue 6 - December 2007
Special Edition - March 2008
Issue 7 - March 2008
Special Edition - June 2008
Issue 8 - June 2008
Issue 9 - September 2008
Special Edition - September 2008
Issue 10 - January 2009
Special Edition - January 2009
Issue 11 - April 2009
Issue 12 - July 2009
Issue 13 - October 2009
Issue 14 - January 2010
Issue 15 - April 2010
Issue 16 - August 2010
Issue 17 - December 2010
Issue 18 - April 2011
Issue 19 - August 2011
Issue 20 - October 2011
Issue 4 - April 2007
100TH LEGACY DELIVERED
The 100th Legacy produced by Embraer was delivered to ABS Jets during a ceremony held on March 22, at the Company’s headquarters in São José dos Campos, Brazil.
CUSTOMER SUPPORT ACHIEVEMENTS
Embraer’s plan to enhance its Executive Jets Customer Support is in motion. The Company has made significant progress on all fronts to ensure full support...
GOOD START FOR EMBRAER MAINTENANCE TRACKING AND PLANNING SERVICES IN 2007
Launched at last year’s NBAA, Embraer’s Maintenance Tracking and Planning Service provides customers with expert assistance in maintenance planning.
PHENOM PROGRAMS STEADILY ADVANCE
The first Phenom 100 wing and fuselage, recently arrived at Embraer’s main facility, have been joined and the two Pratt & Whitney Canada engines are to be installed soon.
ENHANCED LEGACY 600 MAINTENANCE PLANNING GUIDE
Labor costs are further reduced by 18%.
DRIFTDOWN ANALYSIS SOFTWARE
For greater accuracy and time savings, Embraer has developed a driftdown analysis software. With a user-friendly interface, the driftdown analysis...
EMBRAER ORGANIZES MINI-CONFERENCES CLOSER TO CUSTOMERS
The Customer Support team organized mini conferences for Legacy 600 and Legacy Shuttle customers in March. The goal is to address each customer’s specific issues...
U.S. SERVICE CENTERS NEWS FOR THE LEGACY 600
Embraer’s firm commitment to improve customer support for its growing Legacy 600 fleet led the Company to announce additions to the service center network...
EVENTS
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See other:
Issue 1 - April 2006
Issue 2 - July 2006
Issue 3 - November 2006
Issue 5 - 2nd Quarter 2007
Issue 6 - December 2007
Special Edition - March 2008
Issue 7 - March 2008
Special Edition - June 2008
Issue 8 - June 2008
Issue 9 - September 2008
Special Edition - September 2008
Issue 10 - January 2009
Special Edition - January 2009
Issue 11 - April 2009
Issue 12 - July 2009
Issue 13 - October 2009
Issue 14 - January 2010
Issue 15 - April 2010
Issue 16 - August 2010
Issue 17 - December 2010
Issue 18 - April 2011
Issue 19 - August 2011
Issue 20 - October 2011
Learn more about Customer Support & Services:
Contact Center
Field Support Representatives
Phenom 100 and Phenom 300 Training
Legacy Training
Training Centers
EEC v Standard Support
EEC v Warranty
Phenom 100 and Phenom 300 Engine
Maintenance Tracking