Embraer´s executive customer satisfaction survey Customer opinion expands Embraer´s horizons in the executive jet market

Embraer knows its long-term position in the executive jet market depends on a good customer perception of its support and services. In its tireless pursuit of excellence, and aware of the need to get more familiar with the dynamic market, Embraer held six Advisory Boards and conducted six Global Market Surveys, interviewing more than 3,200 executive aircraft operators to get feedback on aircraft concepts and the most important factors in the decision to purchase an executive jet. The surveys underscored the importance Embraer has always placed on customer support and services as one of the three most important factors in the decision to buy an executive jet.
Aiming at being recognized as one of the best providers of executive aircraft support and services, Embraer highly recommends its customers to take part in independent product support surveys conducted by renowned specialized trade magazines. In addition, Embraer has hired a consulting firm to conduct an in-depth evaluation of its customer´s satisfaction, the interface with authorized service centers, and market habits and attitudes in terms of executive aviation support and services. Survey finding will help drive our actions in the pursuit os realizing our vision.

Participate! Your comments are very important to us.

Executive Jets Care
An Embraer Executive Jets Customer Support Publication
April 2006 – Issue 1 – Quarterly publication.

Editorial Coordinator: Roseli Nogueira Pinto
Writer: Ruy Flemming
Translator: Paulo Pereira
Revisors: Betsey Talton / Jim Eustace

Talk to us:
roseli.nogueira@embraer.com

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