Getting to know the Embraer Executive Jets Customer Support Organization

Embraer´s presence in the business aviation market is bound to expand, both in fleet size and overall operations.

We created a new service structure aimed at enhancing the quality and efficiency of our executive jet customer services, which serves a single operator or an entire airline fleet. To reach these goals we asigned some of our best professionals to the Embraer Jets business unit.

A part of this initiative, a global service chain is being implemented to provide Legacy 600 and Phenom jets operators with complete service support. Strategically located Embraer Authorized Service Centers guarantee superior quality services to customers around the world.

Today, the needs of each Legacy operator are addressed by a Customer Account Manager (CAM), an Embraer reprensentative who coordinates all service activities. For enhanced agility in fulfilling customer´s needs, CMAs are divided into ive global regions: Europe, Middle East and Africa; North America and the Caribbean; Latin America; The People´s Republic of China, Hong Kong and Macao; and Asia-Pacific.

The CAMs coordinate the regional field support teams, a group of field technicians, engineers and spare parts representatives, serving as liaisons with Embraer´s headquarters in SãoJosé dos Campos, Brazil. The CAMs work directly with the Product Support group, which recommends and implements solutions involving technical assistance, operations, maintenance, technical publications, training, engineering, aircraft alteration, and specific requests resulting from aircraft use.

Regardless of the customer´s destination, Embraer´s new executive jets customer support structure is designed to care for their aircraft and offer the best solutions to meet their specific needs.

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