Stocks are Up! Embraer Expands Parts and Logistics Support

- Know more about Asia Pacific and Latin America -

On Wall Street, when stocks go up, it means value is being added. The same can be said for Embraer’s Executive Jet Customer Support. Embraer is increasing its global inventory of parts to ensure rapid response to its executive jet customers no matter where they fly. Specifically, the company has invested significant resources throughout its network, especially in both the Asia Pacific and Latin America regions where the Embraer fleets continue to grow impressively.

Beginning in 2010, all parts and logistics support for Executive Jets in the Asia Pacific region will be managed from Embraer's Regional Distribution Center in Singapore. "We are taking very specific steps to accommodate the many new executive jet customers and existing ones that we have in the region," said André Luis Viera de Sousa, who was recently named Director of Customer Support and Services for Executive Jets in the Asia Pacific Region.

Embraer has invested more than US$115 million in its spare parts stocks worldwide. More than US$9 million has gone into the Regional Distribution Center in Singapore to provide round-the-clock spare parts, maintenance, repair and inventory services This is an initial investment, it will continue to grow. "We’ve expanded the storage facility to accommodate Executive Jet spares that were previously held in Paris and we increased the existing office space to accommodate the Materials Support team that we have now centralized in the facility. We´ve also invested to stock our authorized to more effectively stock our authorized service centers in Australia, ExecuJet and Indamer Company Pvt. Ltd. in India. These factors are part of our commitment to sharpen our performance, lower turnaround times for replacement parts and provide the best service available to our Asia Pacific customers," he added.

In Latin America, where the number of customers increases daily, the company has also increased its investment in spare parts inventory to $23 million and opened last year a service center at its headquarters in São José dos Campos, dedicated exclusively to executive jets to offer a new support and services option, especially for customers in this region.

André de Castilho Silva was recently given responsibility for Latin America Customer Support and Services. He returned to Brazil after 5 years in Singapore looking after the Customer and Services for the Executive and Commercial Aviation Markets. He is well suited to his new role. An eleven-year employee of Embraer, he is a native of São José dos Campos who is pleased to be returning to his "hometown" company after spending those years a long way from home! He obtained his technical education at ETEP (Escola Técnica Professor Everardo Passos) and studied Engineering at UNIVAP (Universidade do Vale do Paraíba), both in São José dos Campos. He honed his managerial and customer support skills during his years in Asia Pacific and has brought that experience back to Brazil with him. "There is already a considerably larger fleet of executive jets that will be served by the new service facility here and that number will grow dramatically as the new Legacy models enter into service over the next couple of years. We must remain aggressive to stay up with the demand for service and support," he noted.

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