Embraer Customer Support and Services Presence in Europe, Middle East and Africa Regions

In 2010, you could say Embraer's Executive Jets Customer Support Team has been doing a "phenomenal' job of establishing an ongoing "legacy" of good will with operators of its family of business jets in the EMEA (Europe, Middle East and Africa) region. As the active fleet in the region has grown and Phenom 100s have joined Legacy 600s, Embraer has kept pace by expanding the content, scope and size of its presence in the region, as well.

At the EBACE 2010, Embraer promoted its full executive jet portfolio, presenting the entry level Phenom 100, the light Phenom 300, the super midsize Legacy 600 and the ultra-large Lineage 1000 in the static display, alongside a full-scale mockup of the midsize Legacy 500. A press conference was hosted by Luís Carlos Affonso, Embraer Executive Vice President, Executive Jets. The focus was on the Company’s most recent achievements in product programs, as well as developments in customer support solutions.

"EBACE was again an outstanding opportunity for us to be face to face to our customers and demonstrate our commitment to them," said Antonio Martini, Vice President, Customer Support and Services, Europe, Middle East and Africa – Executive Jets.

During this event, Embraer announced an expansion on its authorized service center network – with the transfer of RUAG Aviation’s maintenance base from the Zurich Airport to two new locations: one in Oberpfaffenhofen, near Munich, Germany, and the other in Geneva, Switzerland, both for Legacy 600.

Since 2002, when it made its debut in the region, Embraer's product family has grown substantially, adding five new members. The Phenom 100 and ultra-large Lineage 1000 entered service last year; the Phenom 300 will be added this year and the new midsize Legacy 500 and midlight Legacy 450 jets will debut in 2013 and 2014 respectively.

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