Issue 16 – August 2010

Pursuing Excellence, from Outside to Inside: Embraer's Marketing Feedback Process
The Embraer Enterprise Excellence Program (P3E) was launched in July 2007.
Embraer Customer Support and Services Presence in Europe, Middle East and Africa Regions
In 2010, you could say Embraer's Executive Jets Customer Support Team has been doing a "phenomenal" job of establishing an ongoing "legacy" of good will with operators of its family of business jets in the EMEA (Europe, Middle East and Africa) region.
EEOC Paris 2010 – Embraer Executive Operators Conference
On June 15 -17, Embraer hosted its Embraer Executive Operators Conference (EEOC) 2010 for the region, in Paris, France.
Embraer Teams with Training Leaders
The growth of Embraer's family of Executive Jets offers customers a broad range of choices when it comes to performance, capabilities, optional equipment and even price.
Capt. José Cláudio Torresan: Waving the Embraer Flag Over his Heart
Capt. José Torresan isn’t one to "wear his heart on his sleeve" as the old saying goes. That is, he doesn't readily show his emotions in a given situation, but he is passionate about flying and he is a very loyal and experienced Embraer Legacy customer and he notices when Embraer Customer Support personnel wear the "Embraer flag on their heart" as he will explain.
Stocks are Up! Embraer Expands Parts and Logistics Support
On Wall Street, when stocks go up, it means value is being added. The same can be said for Embraer's Executive Jet Customer Support.
In Grand Style
Embraer opened the gates of its Gavião Peixoto plant, in outstate São Paulo, for the launch of the BMW 5 Series in Brazil.
Sixth Intel Mini-conference Helps Make Company Slogan Reality
Embraer and Intel, Inc. were together in a twoday mini-conference in May to review their flight operations with Embraer Executive Jets Customer Support and Aerodynamics, Inc. in Sacramento, California.
Inside the Customer Support Team
If you ask André Luis Vieira de Sousa where he'd like to be, and at what time, he'll probably answer, "at the beach, at sunset."
UPCOMING EVENTS

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