Issue 15 – April 2010

EEC - Embraer Executive Care: "Pay What You Fly" Begins in 2010
Embraer has introduced a new price structure for the Embraer Executive Care (EEC) in 2010. Owners of Embraer Executive Jets now "Pay What You Fly" for the comprehensive EEC maintenance program.
Customer Support and Services Achievements
During the last year, the Customer Support and Services organization has expanded its maintenance service network of owned and authorized service centers worldwide to countries like Australia, Canada, Germany, India and Venezuela.
Embraer Executive Jets Warranty: The Beginning of "No Worry" Customer Support
Every Embraer Executive Jet is delivered with a tip to tail airframe warranty that reflects the company's high level of confidence in our products and our continuing commitment to you, our customer.
Embraer-Owned And Authorized Service Centers
The Embraer Executive Jets service center network is comprised of six wholly-owned and more than thirty authorized service centers, worldwide.
Terry Vance: Pushing the Performance Envelope
Terry Vance has been interested in maximizing performance since his father helped him install a lawn edger motor on a mini-bike frame in the 1960s while he was still in elementary school.
Douglas Taylor Joins EEJS Field Team
Douglas Taylor has joined the Embraer Executive Jet Services team as a Phenom Field Service Representative assigned to Phenom fleet operator, JetSuite.
First Phenom 100 Maintenance Checks go According to Plan
The first Phenom 100 Scheduled Maintenance Check – 600 FH or 12 month - was conducted between December 7-12, 2009, at Embraer Executive Jet Services in Ft Lauderdale, FL. This inspection was completed on schedule by a team of EEJS - FLL technicians and their support team.
New Garmin Training Aids Coming to Dallas and Burgess Hill
Beginning in April, new Garmin pilot training aids will be available for Phenom customers at Embraer CAE Training Services (ECTS) flight training facilities in Dallas, Texas and Burgess Hill in the United Kingdom.
Singapore Air Show
Singapore is a familiar territory for Embraer since the company has maintained its Asia Pacific headquarters there for more than ten years and opened a worldclass training center in the city in 2007.
Embraer Service Centers in the USA receives FAA AMT Diamond Award for the Second Consecutive Year
Embraer-owned service centers in Mesa Arizona and Fort Lauderdale, Florida received the FAA (Federal Aviation Administration) AMT (Aviation Maintenance Technician) Diamond Award for actively participating in the FAA Aviation Technician Training Program.
Inside The Customer Support Team
In February, Renato Rafael was named Senior Manager of the new Executive Aviation Service Center in São José dos Campos. Even though it's a big job, he's pretty sure his wife Fabiana and son, Renato Jr. are pleased.
UPCOMING EVENTS

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