Customers Can Participate in Forums at FlyEmbraer

Embraer Executive Jets Customer Support is applying a slightly different spin to its traditional communication channels by creating an online Customer Forum where discussions of virtually any subject pertinent to its Customers are held through the FlyEmbraer portal.

“With this Forum we have opened a new channel for Customer and Embraer Customer Support and Services team to speed up communication and provide tips and guidelines to mitigate operational and maintenance doubts on the operator side. Our intention is to create a clear message on the products and services improvement processes,” said Edson Carlos Mallaco, Vice President, Customer Support and Services - Executive Jets.

The forum is designed to provide the entire FlyEmbraer community with a place to share knowledge, ideas and experiences. Embraer Executive Jets team is responsible for the forum’s conception and policies and its content is driven by Customer feedback and Embraer Customer Support team implementation plans.

Candor and responsiveness are encouraged, but the forum does have some basic rules. All discussions should relate to Embraer products and Customer Support and Services. Its official language is English and posts written in other languages will be translated and answered in English. Guests, users and moderators should be treated with respect and forum search functions should be used to select main subjects and post questions. Use of appropriate wording and subject fields will help ensure constructive feedback. Questions should be posted once and applied to the proper forum or thread to avoid duplication. New topics will be submitted to Embraer moderators for approval and inappropriate language and offensive comments will not be tolerated and the offenders’ postings will be suspended. Of course, direct spamming or blatant advertising will not be accepted.

“This forum belongs to our Customers and we encourage them to offer comments and suggestions on how we can make it even more effective and satisfying,” reinforced Edson Mallaco.

How to access the Forum:
1 - Type www.flyembraer.com
2 - Type your Login and Password
3 - Select Customer Forum

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