Issue 14 – January 2010

Customers Can Participate in Forums at FlyEmbraer
Embraer Executive Jets Customer Support is applying a slightly different spin to its traditional communication channels by creating an online Customer Forum where discussions of virtually any subject pertinent to its Customers are held through the FlyEmbraer portal.
Executive Flight Services takes Delivery of First Embraer Phenom 300
Executive Flight Services, a wholly-owned subsidiary of Executive AirShare of Kansas City, Missouri, took delivery of the first Phenom 300 on December 29, 2009. Executive AirShare is currently the only established fractional aircraft ownership company to offer both the Phenom 100 and Phenom 300.
Legacy 600 Operators Meetings held in Russia, Middle East and Asia Pacific
During the fourth quarter of 2009, operators throughout the world had the opportunity to get together with Embraer Executive Jets Customer Support representatives to discuss technical issues, flight operations, maintenance programs and receive updates on the rapidly growing fleet of Legacy 600 business jets.
New Company-Owned Service Center opens in Brazil
On December 23, 2009 Embraer formally opened a new service center in São José dos Campos, Brazil, dedicated exclusively to its growing family of executive jets. The center provides support for Embraer’s customers in Latin America.
First Phenom 100 Operators Forum held in Brazil
On December 9, 2009, Embraer hosted a Customer Forum for Brazilian operators of the new Phenom 100, in São José dos Campos. Almost all the customers from the region took part in the day-long session which featured the exchange of first hand experiences with the new entry level jets during their first months of operation, product improvements and Customer Support initiatives.
Premiair offers Indonesia´s Top Executive Jet Service
Ari Singgih puts a high value on customer service. As Managing Director of Premiair, a leading VIP Charter Flight and Aircraft Management Operator headquartered in Jakarta, Indonesia, he is continually focused on meeting and exceeding his customers’ expectations.
Customer Support and Services Achievements
Embraer celebrated its 40th year in 2009 with an impressive list of achievements. In the product portfolio, Embraer Executive Jets expanded its fleet during the year with the entry into service of the Phenom 100, additional deliveries of Legacy 600s, first deliveries of Lineage 1000 and Phenom 300, the latest addition to the business jet fleet.
Embraer and CEVA Logistics open Executive Jets Parts Distribution Center in Dubai
Embraer and CEVA Logistics have joined to offer Embraer Executive Jets customers a new distribution center in Dubai, United Arab Emirates (UAE). Located near the Dubai International Airport (DXB), the CEVA Logistics facility supplies spare parts for the expanding Embraer Executive Jets fleet in the Middle East, as well as supports customers in North Africa and India.
Embraer Attracts Industry Attention at NBAA and Dubai Air Shows
Promoting its expanding family of executive jets at two of the most prominent venues in the industry, Embraer earned headlines from the trade media and lots of customer attention at the Annual Meeting & Convention of the National Business Aviation Association (NBAA) in Orlando, Florida October 20- 22, 2009 and again at the annual Dubai Air Show, November 15-19, 2009 in the United Arab Emirates.
Embraer Appoints Two New Authorized Executive Jet Service Centers in Australia and California
ExecuJet Australia Pty. Ltd and Clay Lacy Aviation receive authorization to serve Embraer Customers
Inside the Customer Support Team
Representing Embraer in Asia Pacific has its own unique challenges according to André de Castilho Silva, Director of Customer Support for Executive and Commercial Jets in the region.

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