Issue 13 - October 2009

New Customer Support Contact Center
Embraer has established an enviable reputation within the business aviation industry by successfully launching a number of new aircraft in a relatively short period of time.
2009 EEOC in Las Vegas Proves to be a Sure Bet When it Comes to Building Customer Relationships
The 2009 edition of Embraer’s Executive Operators Conference (EEOC) was held from September 15 until September 17 at the Four Seasons Hotel in Las Vegas, Nevada and featured presentations on maintenance planning, flight operations and numerous opportunities for customers to interact with Service Center personnel and members of the Customer Support team.
Brazilian Operators Meeting During LABACE Draws Enthusiastic Response
Embraer Executive Jets took advantage of the annual Latin American Business Aviation Convention and Exposition (LABACE) to host a Legacy 600 Operators Meeting at the Hotel Sofitel near Congonhas Airport on August 12.
Lighting and Legacy: Embraer Support Teams Provide DC Aviation with Superior Service
Even experienced pilots often get a “charge” out of taking off in a high performance airplane, feeling the surge of power from the engines and the responsiveness of the controls as the aircraft breaks away from the clutches of gravity.
Phenom Owners Gathering Draws Customers to Santa Barbara
The first-ever Phenom Owners Gathering was held on August 28-29, 2009, in Goleta, CA at the Bacara Resort & Spa. This fly-in event was organized by Phenom 100 owners so they could share information and experiences about their new airplanes.
Legacy 500 Draws Embraer Spotlight at LABACE
Embraer Executive Jets continued what has become an annual tradition at the Latin American Business Aviation Conference and Exhibition (LABACE) by showing off the latest addition to its corporate jet family for the first time at the three day show held at São Paulo’s Congonhas Airport, August 13-15.
Embraer’s Mesa and Fort Lauderdale Service Centers add EASA Certification
In September, Embraer’s two new company-owned service centers in the United States were certified by the European Aviation Safety Agency (EASA) to provide European customers with a full range of service and support.
Inside the Customer Support Team
If you ask Ron Jackson to describe the role he plays as Senior Manager, Embraer Executive Jet Services, he can do it in two words: “Coordination” and “Communication.” Ensuring that owners of Legacy, Lineage and Phenom business jets are well taken care of “is really just a matter of making sure the efforts of the people in the field and the people who built the airplanes are coordinated.
UPCOMING EVENTS

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