Item

Traditional Support

EEC Standard

EEC Enhanced
  24-7-365 Contact Center Support
  Phenom Customer Web Site
  Standard Warranty
  Components Exchange
  Expendable Parts Exchange
  Freight and Insurance
  Access to Flyembraer Web Portal
  Scheduled Maintenance Labor
  Unscheduled Maintenance Labor
  Bulk Consumables
  Mobile Recovery Service

  Engine Coverage Provided By

 Click here to download the EEC FAQ (Frequently Asked Questions)
 

Item

Traditional Support

EEC Standard

EEC Enhanced
  24-7-365 Contact Center Support
  Phenom Customer Web Site
  Standard Warranty
  Components Exchange
  Expendable Parts Exchange
  Freight and Insurance
  Access to Flyembraer Web Portal
  Scheduled Maintenance Labor
  Unscheduled Maintenance Labor
  Bulk Consumables
  Mobile Recovery Service

  Engine Coverage Provided By

 Click here to download the EEC FAQ (Frequently Asked Questions)
 

Item

Traditional
Support

EEC
Standard

EEC
Intermediate

EEC
Enhanced
  24-7-365 Contact Center Support
  Legacy Customer Web Site
  Exclusive Web Site Functionalities
  Standard Warranty
  Airframe Components & Expendable Parts
  Parts Freight
  Immediate Access to Exchange Stock
  Scheduled Labor (Heavy Checks)
  Scheduled Labor (Other Checks)
  Unscheduled Labor
  Mobile Rescue Team
  Embraer Maintenance Tracking & Planning

  Engine Coverage Provided By

 

Item

Traditional
Support

EEC
Standard

EEC
Intermediate

EEC
Enhanced
  24-7-365 Contact Center Support
  Legacy Customer Web Site
  Exclusive Web Site Functionalities
  Standard Warranty
  Airframe Components & Expendable Parts
  Parts Freight
  Immediate Access to Exchange Stock
  Scheduled Labor (Heavy Checks)
  Scheduled Labor (Other Checks)
  Unscheduled Labor
  Mobile Rescue Team
  Embraer Maintenance Tracking & Planning

  Engine Coverage Provided By

 

Item

Standard

Intermediate

Enhanced
  Components Exchange(2)
  Expendable Parts(2)
  Freight
  Embraer Maintenance Tracking & Planning System
  Scheduled Labor (heavy checks – 24,48 MO)
  Scheduled Labor (tasks with intervals ≥ 6 MO)
  Labor for Service Bulletins (AD's)
  Unscheduled Labor
  Labor for Mobile Rescue Team, AOG(1)

  Engine Coverage OnPoint(SM) Program covered by
(1) Travel and related expenses for mobile rescue team are excluded
(2) Interior items are excluded



For more information about EEC, please contact the EEC specialist in your region:

Embraer – Asia-Pacific
Phone: +65 6734-4321
E-mail: eec.apac@sin.embraer.com

Embraer - U.S., Canada, Mexico & Caribbean
Phone: +1 954 359-2060
E-mail: eec.northamerica@embraer.com

Embraer - Europe, Middle East & Africa
Phone: +33 1 4938-4525
E-mail: eec.emea@embraer.fr

Embraer - Latin America
Phone: +55 12 3927-4087
E-mail: eec.latinamerica@embraer.com.br